Privacy Policy

Dudley Thomas Spade SRE, LLC. Privacy Policy

Dudley Thomas Spade SRE, LLC. (“DTSPADE”, “we”, “us”, or “our”) takes our obligation to protect the personal information you share with us very seriously. This privacy policy describes in detail our policy and practices regarding the collection, use, and disclosure of user information by DTSPADE. By accessing our websites or utilizing our services, you consent to the information collection and handling practices outlined in this policy.

This privacy policy applies to information collected through our websites and online services (collectively, the “Services”). This privacy policy does not apply to information you provide to DTSPADE or that DTSPADE may collect offline or via mail, phone or personal conversation.

If you have questions about this privacy policy or our privacy practices, please contact us using the information in the Contact Us section below.

Information Collection

DTSPADE may collect various types of information, both personal and non-personal, through our Services and websites from your usage of our Services and your entry of information on our websites. We may obtain information about you from our websites and other forms you submit to us, from your transactions and dealings with us and others, and from other sources.

“Personal information” means information that identifies you personally and is not otherwise available to the public. It may include private financial information. Personal information is only collected based upon your choice to provide it to DTSPADE through our Services and websites. You have the option to choose not to provide personal information to us; however, the lack of such personal information will typically prevent DTSPADE from providing the requested Services to you.

Examples of personal information we may collect include:

Contact information such as your name, email address, mailing address, and phone number (including when you sign up to receive our newsletter, emails, or text messages, or when you request information through our “Get Started” and/or “Contact Us” forms).

Communications information including information you provide when you contact us by email, phone, or text message through our online forms or Services, including your marketing preferences and the content of your communications.

Payment information if you order products or services through the Services. Please note that your financial information may be collected and stored by a third-party payment processor and is governed by the processor’s applicable privacy policy.

Survey or form information you provide when you fill in forms, respond to surveys or questionnaires, provide feedback, participate in promotions, or use other features of the Services.

“Nonpersonal information” means general information that does not directly identify you. When you browse DTSPADE websites, we may automatically collect non-personal information such as your IP address, device information, browser, internet connection speed, past web pages visited, and your link selections on our various website pages. This information may be used to (1) manage and protect our websites, products, services, and users from fraudulent, abusive, or unlawful uses; and (2) help us research, develop, and improve our websites, products and services. This type of information may also be aggregated or otherwise rendered anonymous for business and marketing uses by us or by third parties.

How We Use Your Information

We use the information we collect to provide, operate, and improve our Services, and to communicate with you. For example, we may use your information to:

Provide you with the Services you have ordered or requested.

Respond to your questions, inquiries, or customer service requests and send you notices, updates, security alerts, or support and administrative messages.

Manage and protect our websites, products, services, and users from fraudulent, abusive, or unlawful uses.

Help us research, develop, and improve our websites, products, and services.

Notify you of the latest information regarding new or enhanced products, services, and promotions.

DTSPADE may periodically send offers, promotions, and updates regarding DTSPADE products and services to current and potential users via e-mail.

Text Messages (SMS). If you provide your mobile phone number through our online forms or otherwise opt in through the Services, we may send you text messages related to your request, updates you asked for, and (if you have opted in where required) marketing or promotional messages. Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP. Reply HELP for more information.

Information Disclosure

Except as explained in this privacy policy, DTSPADE does not sell, license, or share our users’ information other than with DTSPADE affiliates without the consent and authorization of the user whose information will be shared.

We may share your information with DTSPADE affiliates for operational and marketing purposes. The DTSPADE affiliates that access your information will do so in conformity with the practices described in this privacy policy. Sharing this information allows DTSPADE to provide you with the best customer service experience possible, provide you with the services you have ordered or requested, and notify you of the latest information regarding new or enhanced products, services, and promotions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Under the “Get Started” and/or “Contact Us” website option, there is a form to fill out to get more information. The user’s phone number is requested. Additionally, there is a disclaimer that advises them that messaging and data charges may apply, message frequency may vary and that they can opt-out at any time by replying STOP, and that HELP provides them with more information. We also ask them to refer to our privacy policy on our website.

In some circumstances, we use third-party companies, agents, and contractors to perform services on our behalf, such as website optimization, email distribution, text message delivery, processing credit card transactions, infrastructure and IT services, background screening, and other data processing or handling functions. In the course of engaging these third-party services, DTSPADE only shares your information to the extent reasonably necessary for the third party to perform the services on our behalf. We do not permit these third parties to use or disclose your personal information except for the purpose of providing the services we request of them. However, please note that DTSPADE does not maintain control over the privacy policies and practices of any third party companies, agents, or contractors.

DTSPADE also reserves the right to disclose user information if we reasonably believe that such disclosure is necessary to (1) satisfy any applicable legal or regulatory requirement, (2) to respond to a governmental request, (3) enforce DTSPADE Terms and Conditions or investigate potential violations thereof, (4) to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of DTSPADE products, services, and websites, or (5) to protect our rights or property, or the safety or security of our customers, employees or data.

If DTSPADE enters into any business transition, restructuring, merger, sale, or other transferring of assets, we reserve the right to transfer user information, including all personal information, as part of or in connection with the transaction.

Your Marketing Choices

You may opt out of receiving marketing emails by using the unsubscribe link included in our emails, or by contacting us using the information below.

For text messages, you may opt out at any time by replying STOP. If you opt out of marketing messages, we may still send non-promotional, administrative, or transactional communications as permitted by law (for example, messages confirming a request you made or responding to your inquiry).

Retention of Your Data and Deletion

DTSPADE retains personal information only as long as reasonably necessary for business or legal purposes and to fulfill the purposes described in this privacy policy. Under our security policies and practices, access to sensitive personal information is authorized only for those who have a business need for such access, and sensitive records are retained only as long as reasonably necessary for business or legal purposes.

You may request deletion of certain personal information by contacting us using the information in the Contact Us section below, subject to legal and business retention requirements.

International Transfers

DTSPADE is based in the United States. If we engage service providers that process information on our behalf outside the United States, we will take steps designed to ensure appropriate safeguards are in place consistent with applicable law.

Your Data Protection Rights

Depending on applicable law and the nature of our processing, you may have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the information in the Contact Us section below.

Information Security

DTSPADE implements and maintains physical, administrative, and technical safeguards designed to secure user information and prevent unauthorized access to or disclosure of that information. DTSPADE strives to protect the user information that we collect and store, however, no security program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information.

Cookies, Web Beacons, and Other Technologies

When you access our websites, products, and services, DTSPADE servers may place small text files (“cookies”) on your computer for recordkeeping purposes. Among other things, cookies enable DTSPADE to gather information about your activity on our websites, products, and services for the purposes of improving your online experience, remembering your preferences and settings, delivering advertising to match your preferences and interests, and for other similar customization purposes.

In addition to cookies, DTSPADE may utilize web beacons, clear gifs, or other technologies built into our websites, products, and services to gather information on how users interact with and utilize various features. These technologies can help personalize your DTSPADE usage experience and help associate your interactions with our products and services to other information within your account. For example, these technologies can identify popular pages, viewing patterns, click-through, conversion rates, and other information that can be used to improve, monitor, and operate our websites, products, and services.

Most internet browsers provide controls that allow users to manage or disable the placement and usage of cookies on their computer. Please note that disabling cookies may deactivate or otherwise restrict certain features on DTSPADE websites, products, and services.

Children’s Online Privacy

DTSPADE does not target children under the age of 13 for the collection of information online. Our products, services, and websites are not designed to attract the attention of persons under the age of 13.

Third Party Advertisements and Links to Other Sites

Certain DTSPADE websites may include third party advertisements and links to other websites. These linked websites are operated by unaffiliated third parties that have separate and independent privacy statements, terms of use, and related notices or disclosures regarding information handling practices. Third party advertisers may also utilize cookies, web beacons, and similar technologies to collect information regarding your website interactions and activities. These third party technologies may be utilized by those entities to provided targeted advertising and web links based upon your activities and preferences. If you choose to interact with specific advertisers who advertise on our sites, the information you provide to them is subject to the conditions of their specific privacy policies and in no way covered by the practices described in this policy. DTSPADE cannot be responsible for the information handling practices of independent parties and encourages you to review their practices prior to information disclosure.

Social Media Integration

DTSPADE websites, products, and services may include the option of integration through third party social networking sites and related social media plug-ins or applications. When you integrate or link our websites, products, and services with your social media applications (e.g., Facebook, LinkedIn, Twitter, Instagram, etc.), you authorize DTSPADE to have access to certain information from your social media profile (e.g., name, e-mail address, photo, gender, birthday, location, your list of friends, comments, etc.) to deliver the content or as part of the operation of the integrated application. We may also obtain non-personally identifiable information (e.g., content viewed, advertising viewed, etc.) from your interaction with our integrated content.

By choosing to integrate DTSPADE websites, product, and services with social media applications, you consent to the use of this information in accordance with our privacy policy. When you provide personal information to us through an integrated application, it may be publicly viewed by other members of these sites and DTSPADE cannot prevent further use of the information by independent third parties. For more information about how social networking sites handle your personal information and available privacy settings, please refer to their privacy policies and terms of use.

Further Information and Changes to This Privacy Policy

We may change our privacy policy at any time, and you are bound by such amendments to the privacy policy immediately upon access of the website after the amended policy has been posted. By visiting and using our websites, you agree to DTSPADE’s online privacy practices and that any dispute over such is governed by this privacy policy.